What can you expect?
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for
dispatch within 24 hours after the order is placed. The manufacturer and China Post process the orders, which takes an additional 2–4 days.
- Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. After processing and leaving the warehouse, items usually take between 7 and 20 days to arrive at their destination but can take longer from time to time.
Who do we deliver to?
All customers must be able to provide a valid shipping address and resident to where the parcel is to be sent to. A full breakdown of the shipping details, which include the full total amount, will be given to you at the checkout before the order is confirmed. Customers hold the right to leave the order stage at this time before the order goes through.
Please be advised that under no circumstance would an international customer have to pay an additional fee for postage upon collection of a parcel from the courier. All international parcels are subject to review by the customs agency of the destination country and the addressee is liable for any additional customs charges which may be incurred.
Customers still hold the right to leave the order stage at any time before payment is made and your order will not go through.
It is the customer’s responsibility to ensure that all of the order details are correct which include the correct sizes, colours and
styles selected in the order are correct. This information cannot be amended or changed once confirmed. It is also the customer’s responsibility to ensure that the complete shipping address is correct which include the complete door number, street name and postcode. We do not hold liability for parcel delivered to addresses incorrectly stated on the order. A package from the wrong address stated on the order has to be arranged by the customer as we are no longer in possession of the parcel. We would have only followed the instruction initially requested on the parcel.
We suggest that you write a safe place option or a specific delivery request as a signature may not always be required for delivery of the parcel. If there is no-one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date providing that the service is applicable.
Dependent of your method of payment, you can have your parcel shipped to an alternative address. You must ensure that the full address details are included, such as the company organisation or name. You can use any available address line to provide additional details such as company name or other specific address information. If a major credit or debit card is used on our website, the billing address must always be the same address to where the card is registered to otherwise this may prevent an order from going through successfully. An alternative shipping address worldwide can be selected with this method of payment alongside 3D security obtained by the bank. When using PayPal the billing address must be registered, verified and confirmed by PayPal on the account and the shipping address must be in the same country of billing registration.
We are unable to give an exact date or time for the delivery as the parcel will be processed approximately 1-2 days after making the purchase (unless stated otherwise). All delivery dates should be estimated from the date the order is dispatched which is usually approximately 1-2 days from this date. All dates for delivery which include other courier services should be calculated from the date of dispatch and not from the date of order.
Additional information sent from the couriers such as text messages and emails are not a guarantee of the exact delivery times. This can sometimes be sent in error and is not an exact representation of the timescale. Always confirm with the sender for the exact dispatch information for precise and more accurate information. We are not liable for delays calculated based on provided delivery estimates of the courier company in charge or other third parties.